Is your business suffering from an energy crisis? Relational energy — the energy we “catch” through interactions with other people — can impact staff productivity, performance, and morale. We’ve all witnessed the effects: Those with positive vibes inspire and lift spirits while de-energizers bring the whole team down. Boost the vitality in your office with these four actions.
by Wayne Baker on Harvard Business Review
Growth, technology, globalization, retirement. These elements, and others, are creating leadership shortages. As companies scramble to put acceleration plans in place, most will fail due to lack of focus. Want to make sure you’ve got a plan that works? To get started, align your leadership team around these five steps.
by Matt Paese on Chief Learning Officer
Many business owners equate IT support with network security. But just because someone is managing your infrastructure doesn’t mean your network is secure. Exactly how much protection does basic network management provide? And what can you do to raise your defenses against a cyber-attack? Find out.
by Heinan Landa on The Business Journals
Jamere Jackson, CFO of Nielsen Holdings plc, knows what it takes to build a finance team capable of generating growth. His vision requires a staff that can act beyond typical finance duties and offer ideas, strategy, execution, and tactics that will lead to growth. Take a peek inside the mind of a finance master.
by Deloitte Insights on The Wall Street Journal
The formula for a successful diversity initiative seems simple enough: Roll up a dedicated diversity team, then add a heavy dose of leadership commitment, targeted programs, data, and accountability. But simple it’s not: Minority employees still aren’t making it to leadership levels. Fortunately, companies like Intel are sharing what they’ve learned. Here’s what you need to know.
by Peter Gomez and Susan Medina on Workforce
At any given moment, 5-7% of companies are in or headed for a tailspin. Of these, only 10-15% will pull themselves out. Could you pull your company out of a free fall? Properly handled, a tailspin can create opportunities for growth. But be prepared to take vigorous action: You’ll need to shake up your leadership team, rattle the core of your business, and roll in some new capabilities.
by Chris Zook on Harvard Business Review
To build instant rapport with customers, share a relatable story. Sounds easy, but finding the right narrative can be daunting. Typical ways to connect: Share the passion behind what you do or explain what sets your company apart from the competition. But what really works to build trust in a sales situation? Explore these seven stories every salesperson should share.
by Paul Smith on American Management Association
According to a recent survey, proactive data analytics detect only 3 percent of frauds. Shocked? We were, too, because using technology to spot and prevent fraud seems like a no-brainer. But you can do much more, like conduct annual fraud risk assessments. Don’t wait for suspicious employee behavior to tip you off; follow these four fraud-stopping steps to safeguard your business.
by Phil Ostwalt on Financial Executives International
Failing to recognize the toxicity of a potential employee during interviews could cost your business up to $50K. Want to scratch the veneer on a candidate’s presentation? Pose probing questions, listen for a sense of humor, and keep an eye out for signs of narcissism and arrogance. These pointed tips will help your HR team safeguard against harmful hires.
by Dianna Booher on The Huffington Post
Let’s get together: Earn your customers’ trust and engagement by building a strong online community. All you have to do is DREAMS! Created by a French ride-share company, these six pillars can be used to construct virtual communities based on authentic, transparent interactions between members. Follow your DREAMS and put this clever strategy to use.
by Shellie Karabell on strategy+business
To raise your company’s social media game, don’t limit the data fun to marketing. A recent study shows that providing access to social media data (consumer preferences, sentiment, and feedback) to all orgs in your company — and letting them build that information into strategies — can improve your ROI. For juicy details, watch this video or listen to the podcast.
by Lynn Wu on Knowledge@Wharton
In an ever-changing economy, business leaders rely on finance partners to keep them abreast of the latest data. But getting the information you need in a timely manner is tough when enterprise systems aren’t integrated and you’re expending vital resources to manually manage processes. Check out this slideshow for insight into finance leaders’ thoughts on working in a digital economy.
by Kerry Maruna on CFO
“That’s not my job.” Do those words make your skin crawl? Lack of ownership is often a symptom of larger company problems. Operational silos, poor cross-company communication, and little understanding of overall business strategies can make employees feel powerless and apathetic. Fight back with these three engagement boosters.
by Alexander Van Caeneghem and Jean-Marie Bequevort on CFO
Smaller companies have long had an edge when it comes to adopting new technologies and trying new tactics in the workplace. And according to a recent study, they’ve scored another commodity that big business desperately wants: happy and productive employees. How are the little guys doing it? By embracing these emerging technologies.
by HuffPost Partner Studio on the Huffington Post
Take me to your leader: To lift your CRM to the next level, you’ve got to think beyond the software. Most companies leave it to the Tech office. Sounds logical, but let’s think this through. With expertise in policy, incentive structures, and people, isn’t your head honcho the better fit for customer relationship management? Try injecting your CRM with some CEO.
by Charlie Brown on Harvard Business Review
Do the contributions of big business outweigh those of the small? Tax incentives granted to corporations by the U.S. government seem to point that way. But isn’t it time for small businesses to receive similar incentives? Felix Salmon, a senior editor at Fusion, and Inc. editor Jim Ledbetter debate the pros and cons of rewarding small businesses with tax breaks.
by Will Yakowicz on Inc.