Workplace gossip that goes unchecked can stoke fears and blow a hole in employee morale. During tough times, the best way to get ahead of a rumor is to address employees’ uncertainty directly. Bringing fears to the forefront — even acknowledging that leaders may not have all the answers right now — builds trust, encourages dialogue, and lets employees know that leaders care. Nip gossip in the bud today with these four strategies.
by Alicia Bassuk and Claire Lew on Harvard Business Review
Believe it or not, any company in any industry can become a market leader. The key is working with the dynamics — the recurring patterns of industry behavior — currently at play. Apple, Procter & Gamble, Spotify, and Google all got to the top by recognizing, and using, the Commoditization Spiral, the Table Stakes Game, the Supercompetitors’ Pie, and the Dominating Platform. Which is affecting your enterprise right now? Find out here.
by Jeffrey Rothfeder and Art Kleiner on strategy+business
May I help you? In the digital age, the way to a consumer’s heart is through positive customer experiences. But what if your business hasn’t always put its customers first? You may need to reimagine your business and drop some old misconceptions so that the customer becomes the center — or the purpose — of all you do. It isn’t easy, but can be done by embracing new job roles, new tools, and new ways of thinking. Here’s how.
by Sheldon Monteiro on CMO
Employers who hire veterans know they make excellent employees. Military experience often means these workers are easily trainable, competent, responsible, honest, and loyal. They also may offer small business owners an additional hiring incentive: the Work Opportunity Tax Credit (WOTC). Learn more about the tax credit amount, which veterans qualify, and the rules you’ll need to follow.
by Barbara Weltman on SBA
You win: Most millennials expect a promotion and/or raise at least every other year. While it’s no surprise that young employees want frequent feedback — they’ve been getting it all their lives in the game room and on the playing field — more face-to-face review sessions isn’t the answer. But creating a winnable game in the workplace might be. How following game rules could win over your millennial workforce.
by Kaytie Zimmerman on Forbes
Talent rotation programs are on the rise — they can break employees out of their routines, spark new ideas, build leadership acumen, help improve team performance, and just be fun. They’re also a great way to revive employees whose current role is making them feel boxed in. But how do you know which type of program is best? Follow these tips to reap the rewards of talent rotation.
by Laurie Russo on American Management Association
Is bigger really better? Businesses of all varieties are getting into the Big Data game. But focusing on the size of the data might be missing the point. Maybe it’s the right data that gets you where you want to go. Start by asking the right questions: “Which decisions drive waste in your business? Could you automate some of those decisions?” Here’s what else to ask to make sure your data’s on point.
by Maxwell Wessel on Harvard Business Review
Is your finance department in sync with your corporate strategy? For many companies, the answer is “No.” That’s because they’re still asking their finance department to deal only with financial information, leading to poor decision making and underperformance. To support strategic planning, finance needs to act as an information clearinghouse across the business. Here’s what you need to do.
by Peter Khalil on the CEO Magazine
Performance reviews — or any feedback situation where an employee might get defensive — can be emotional. Even explosive, depending on the temperament of the employee involved. But your employees need this information, and your company needs informed employees. Worried emotions might run high? Here’s advice on handling strong reactions to negative performance reviews.
by Amy Jen Su on SHRM
Think corporate success is all about managing by results? Not so, says author Joseph (Jay) Bragdon. According to his new book, Companies That Mimic Life, businesses that manage by means — a practice that regards people and nature as the means of generating sustainable profit — are doing just that. Want to mimic their success? Here’s everything you need to know.
by Dawna Jones on the Huffington Post
The ability to buy products and provide feedback at any time of day has shot customer expectations through the roof. Unfortunately, the sales and onboarding functions of many businesses are out of sync, disconnected from what customers truly need and want. But savvy companies are building bridges between them to create happier customers. Here’s what you need to do — and avoid — to close the gaps.
by Chris Benedetto on Sales and Marketing Management
Looking for a CEO with experience dealing with activist investors and expertise in business performance and risk management? Why not consider your CFO? Current trends indicate that more businesses are looking to hire CEOs with meaningful financial experience — in fact, more than 30% of Fortune 1000 CEOs have a finance background. Crunch the numbers to see if your CFO’s qualifications add up.
by Deloitte on the Wall Street Journal