In the aftermath of the U.S. presidential election, automation and the wage gap are two hot topics we’re bound to hear more about in the coming year. Yet what the experts are saying about these subjects may surprise you. Wondering which other workplace developments to keep your eye on? Check out Glassdoor’s 2017 job trends report.
by Lydia Dishman on Fast Company
No business or industry is immune. Every year, companies in crisis make headlines as they try to fight their way out of turmoil. In 2016, Samsung, Wells Fargo, and Whole Foods Market all faced organizational calamities. In an age when customer feedback unspools in real time and every news story happens “live,” is protecting your business from crisis even possible? Increase your chances of a drama-free year by following these five steps.
by Melissa Agnes on Forbes
We know what you need: A fun—but informative—little news item to gently lead you into the last week of December. Nothing too weighty or cumbersome…but not too frothy, either. Something to pique your interest, give you something to think about, maybe make you smile. We’ve got just the thing: A handful of digital marketing tidbits guaranteed to delight the grinchiest Grinch. Curious? Get the full list of surprising stats.
by Christopher Heine on Adweek
With their promise of recurring customer revenue and a growth rate 420% faster than U.S. retail sales, subscription-based business models become more compelling by the minute. As companies like General Motors lead the way, businesses like camera maker GoPro and flooring solutions provider Tarkett are jumping in. Is moving to subscription right for you? Find out how it’s done.
by David McCann on CFO
If your company uses some of today’s hottest technologies, like Drupal, Google AdWords, and McAfee software, you know that because those are relatively new technologies, the skilled and knowledgeable talent you need is scarce and expensive. You can sigh and pay the big, big bucks—if you can even find candidates—or you can grow your own. Find out why Chief Learning Officer may be the most important job you fill this year.
by Michael Echols on Chief Learning Officer
Incoming executives wanting to effect change often face an uphill battle both inside and outside the company. To win confidence, leaders need to understand what’s at stake and have an informed plan for navigating risk. Luckily, Deloitte’s Executive Transition Labs have experience tracking transitions and are willing to share what they know. Before drafting your next change initiative, check out the risk factors on Deloitte’s “Wheel of Woe.”
by Ajit Kambil on Deloitte University Press
Crafting the ideal customer experience goes beyond anticipating customers’ needs in a given scenario. To succeed, you have to understand what they’re thinking, feeling, and doing during each stage on every device and channel. Can you pinpoint the moments when customers are engaging—and disconnecting? If not, you could have an experience design problem. Take steps now to resolve these common “digital-first” fails.
by Michael Hinshaw on CMO
Do you know how much it costs your company to employ each person on staff? Hours spent working overtime or adding additional manpower to a project—they all add up. Knowing the “real costs” behind each worker’s wages can help you make better decisions about how your employees spend time on the job. Use this simple formula to determine costs and you could power up your company’s productivity.
by Tim Berry on American Express
Why are some teams more effective than others? It all boils down to connection. When you recruit for cultural fit so that team members connect, then show them that what they do matters and help them visualize the people their efforts will benefit, they feel a part of something meaningful and want to do their best work. Learn more about what it takes to create a successful team.
by Dori Meinert on SHRM
Whether you’re a CEO looking to reinvent a well-established company or an entrepreneur just starting out, the idea of drafting a new corporate vision can be daunting. While you want the message to be meaningful, aspirational, and inspiring, you know it also needs to be practical, concise, and easy to remember. Still struggling? A real-life muse from the 1980s might help. Here’s how renowned CEO Jack Welch crafted a new vision for General Electric.
by George E.L. Barbee on strategy+business
When it comes to negotiations, everybody wants to be on the “winning” side. In today’s relationship economy, the “winner” isn’t the one with the most muscle. Start with cooperation in mind, establish a rapport with the other side, and exchange a little personal information to build trust — and you could leave the bargaining table with everything you asked for and more. Sound like a path worth exploring? Check out these six highly effective negotiation tactics.
by Bruna Martinuzzi on American Express
In a saturated market, true innovation requires taking risks along with the ol’ thinking outside the box. Sure, you could buoy your business through acquisition or spends loads of money on R&D. Or you could take the funds you’d normally spend on traditional innovation activities and use them to incentivize your employees as internal investors — they just might come up with some fantastic ideas. Unfold this four-step roadmap to see how .
by Adam Siegel on CEO
We know you’ve heard it, too: Millennials love technology, but fall short when it comes time to communicate face-to-face. They think faster is better, seek constant challenges, and crave feedback. While it’s true that millennial behaviors and attitudes differ from those of earlier generations, these stereotypes really just scratch the surface. Here’s how tapping into the strengths of your younger workforce can help bring multi-generational teams together.
by J. Gerald Suarez on the Los Angeles Times
You know how much you hate to lose — well, everybody else does too, to the degree that most put the fear of losing far above any potential wins. It’s called loss aversion, and it can cripple your business when the time comes for transformation. Most employees are more likely to stand with the status quo than stick their neck out for change — a recipe for organizational inertia. Get the wheels of progress turning again with these specific actions.
by Sean Ryan on Harvard Business Review
We have seen the future, and it is . . . digital personalization. Done right, tailoring messages or offers to individuals based on their actual behavior can engage customers more fully and lift revenue by as much as 15 percent. While some companies have quickly customized their products or messaging, most are losing out on the growth that full-scale personalization can offer. Ready to broaden your reach? Follow these steps.
by Brian Gregg, Hussein Kalaoui, Joel Maynes, and Gustavo Schuler on McKinsey & Company
Fraud can hit small businesses hardest because often their owners never bothered to set up adequate anti-fraud controls. And that’s a shame, because thinking beyond basic prevention can put a company on the fast track toward success. In fact, an effective internal control system can bolster your business’s reputation for quality and boost productivity. Here are four critical reasons why internal controls are good for small businesses.
by Chuck Landes on AICPA Insights