How Adobe Structures Feedback Conversations
One of the most important (and stressful) parts of a manager’s job is providing meaningful yearly feedback to employees. Replace this annual ritual with informal “check-in” conversations sprinkled throughout the year to dial down the pain. Software company Adobe Systems did just that — and created a conversation framework to boot. That framework centers each check-in around three elements of discussion — expectations, feedback, and growth and development — and helps ensure that conversations stay on track and have meaning for all involved.
by David Burkus on Harvard Business Review
Seven Rules Naturally Clear Leaders Follow When Making Decisions
Invite too many people to the table and making even the smallest decision can become a frustrating and time-consuming process. Simplify with a few clear rules: Establish a trustworthy process and name an owner to keep things moving. Keep the participant list lean by designating team representatives. Communicate openly and transparently about expectations, progress, and problems. A disciplined process honors the natural steps a group must take to make good decisions. Proceed one step at a time to harness the team’s brainpower and help everyone achieve their goals.
by Ann Latham on Forbes
How to Steal Design Ideas (and Not Feel Like a Schmuck)
When it comes to inspiration and innovation, “stealing” an idea can be a good thing. In fact, it may be necessary to create effective and groundbreaking work. But there’s a tricky line between using someone else’s idea to spark a new one of your own and outright plagiarism. To stay out of trouble, keep these principles in mind: 1) Steal to learn the tools of your trade, 2) pull from a variety of sources to ignite your own imagination, and 3) when you’re drawn to an idea or concept, try to pinpoint what you love about it, and let the pinpoints be your guide to a fresh idea.
by Ann Hanger on fastco.design
Making Seamless E-Payments a Reality
Most retail customers around the world are still reaching for the plastic when it comes time to pay, making the widespread adoption of e-payment technology seem like a far-off dream. And that’s a shame because consumers, retailers, and financial services firms all have something to gain — like convenience, productivity, and money management for starters — from its broader usage. But here’s what’s interesting: Companies like Uber, Lyft, and Starbucks are quietly using apps to help customers pay with “frictionless” digital transactions in which neither cash or credit changes hands.
by Mark Flamme, Douglas Dwyre, and Kevin Grieve on strategy+business